Frequently Asked Questions
Everything you need to know about your Gaggia experience.
What is the standard shipping time for espresso machines?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do Gaggia machines come with a warranty?
Yes, all new Gaggia espresso machines include a 1-year manufacturer's warranty that covers defects in materials and workmanship under normal home use.
What is your return policy for home equipment?
We offer a 30-day return policy. Items must be returned in their original packaging with all included accessories. A restocking fee may apply to used equipment.
How do I maintain and descale my machine?
To ensure longevity, we recommend descaling every 2-3 months using Gaggia Decalcifier. Regular cleaning of the brew group and steam wand is also essential for optimal coffee flavor.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I use oily coffee beans in my Gaggia super-automatic machine?
We recommend avoiding very oily or caramelized beans in super-automatic models, as they can clog the built-in grinder over time. Medium roast beans usually perform best.